Order processing times
Unless otherwise stated please allow 1 - 2 business days for your orders to be processed.
If you ordered a bespoke or made-to-order item, the processing time will be stated on the product page or communicated per email upon inquiry.
Germany: orders under 50 € will be charged 6 € for postage & packaging. Orders over 50 € will be sent for free.
EU: orders under 150 € will be charged 16 € for postage & packaging. Orders over 150 € will be sent for free.
UK / Switzerland: shipping will be charged at 26,00 €*.
USA & Canada: shipping will be charged at 55 €*.
* For orders outside of the EU you may need to pay customs fees. Any additional charges after customs are the responsibility of the recipient.
To protect the environment I use mostly recycled paper & cardboard boxes to carefully package my ceramics. Therefore your pieces may not arrive in brand new packaging. Please recycle these again!
Returning an order
Items are able to be refunded within 14 days of receipt, as long as they are sent back in their original condition. Items which are sent back damaged will not be refunded.
Please contact me if you want to initiate a refund. Buyers are responsible for covering the shipping costs incurred when returning an item.
Breakages during shipping
All items are packed very securely, however in the unlikely case of orders arriving damaged, please contact me with a photo directly upon arrival. We can then arrange either a refund or a replacement.