Refund policy

Refund policy

Cancellation policy & Cancellation form

Consumers have a right of withdrawal according to the following definition, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed:

A. Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason

In the case of contracts for the supply of goods, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the supplier, have taken or has taken possession of the last goods.

In the case of contracts for the delivery of data which is not on a physical data carrier and which is produced and made available in digital form (digital content), the withdrawal period is fourteen days from the day on which the contract is concluded.

To exercise your right of withdrawal, you must inform us (Kate Smallshaw, PINCH&COIL, Mainauer Straße 9, 12161 Berlin, Germany, Tel.: 0162 8068202, e-mail: info@pinchandcoil.com) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the enclosed sample cancellation form for this purpose, which is not, however, mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of cancellation

If you cancel this contract, we will return to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us); The customer is obliged to pay back the purchase price without delay and at the latest within fourteen days from the day on which we receive the notification of cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment.

In the case of contracts for the supply of goods, we may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

You shall bear the direct costs of returning the goods.

Exclusion or premature extinguishment of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is required or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to gift vouchers.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

The right of withdrawal expires prematurely in the case of contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.

Unless otherwise agreed, there is no right of cancellation in the case of contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision of the services. Accordingly, a right of withdrawal is also excluded in the case of contracts which have as their object the sale of tickets for time-bound leisure events.

The right of withdrawal expires prematurely in the case of contracts for the supply of digital content if we have begun performance of the contract after you have expressly agreed that we begin performance of the contract before the expiry of the withdrawal period and you have confirmed to us that you are aware that you lose your right of withdrawal as a result of your agreement with the commencement of performance of the contract.

Terms and conditions for the return of goods

General notes on the return of goods

1) Please avoid damaging or contaminating the goods. Please return the goods to us in the original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage. 2) Please do not send the goods back to us carriage forward.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. CANCELLATION FORM

If you wish to cancel the contract, please complete and return this form

To

Kate Smallshaw
PINCH&COIL
Mainauer Straße 9
12161, Berlin
Germany
E-mail: info@pinchandcoil.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if notice is on paper)

_________________________
Date

(*) Delete as applicable